One of the questions that a lot of mine customers ask has to do with when is the right time to purchase a CRM product. I think that answer is simple in that you need one the day you open your business.
Maybe you don’t need to have a full fledged Salesforce.com but you definitely [...]
Posts Tagged ‘crm’
Identifying your needs for a CRM prosuct
July 2nd, 2010
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We are surrounded by information and data
June 29th, 2010
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I remember back in University when we had to describe the difference between information and data. For most people they probably can’t define it but if you were doing anything with statistics or any computer science related field you will have surely come across this.
For those that don’t know what it means here is my [...]
New CRM’s will target Verticals
June 23rd, 2010
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I’ve always been involved with a lot of CRM projects but I’m starting to see a lot of change in the SMB area where our clients are beginning to adopt CRM products but interestingly enough it’s not the usual names that we talk about. The “one CRM fits all” model is starting to die off [...]
Harnessing the Power of Customer Data
June 21st, 2010
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I talked to a lot of people on a regular basis about their customers and their businesses in general. One of the things that I notice most is that people are not realizing the opportunity that they have available to them in terms of the information that they have on their customers. A lot of [...]
Mobile CRM Reviews: Week Roundup
June 18th, 2010
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Well that was a lot of fun doing a parade through 4 of the more well known mobile CRM products out there. It gave me a chance to mess around a bit more with these products than I have in the past. Up until this past week I never really took the time to go [...]
Mobile CRM Review: Salesforce Mobile
June 17th, 2010
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Well for this weeks quadruple reviews of Mobile CRM apps we are now left with Salesforce.com. This has a ton of pluses unfortunately it also has a lot of negatives that I am going to get into. Salesforce is known as the king of cloud CRM and rightfully so as they were the first to [...]
Mobile CRM Review: Tactile CRM iPhone
June 16th, 2010
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For our third review we’re going to look over Tactile CRM’s offering for the iPhone. Appropriately and to help make sure nobody gets misled they have named the product: Tactile CRM Activities. I have to admit, in comparison to both vTiger and Highrise, this App gets it.
Why? Well they didn’t duplicate the contact list and [...]
Are you still using spreadsheets for your customer database?
June 12th, 2010
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You know we always have to start somewhere. Whether it is hundreds of business cards stacked inside a 3-ringed binder or a spreadsheet detailing all of the data we have on our customers. Are you one of those that are still using spreadsheets to have a grasp on your customers? If you are, you’re probably [...]
Mobile CRM Apps, what’s out there?
June 10th, 2010
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One of the frequent comments I hear about any product these days is whether or not their is an App. Whether this be for the iPhone, Android, BlackBerry or any other mobile phone. The plethora of CRM applications is unbelievable and it seems there are a lot of great mobile CRM apps out there.
So over [...]
